REFUND /EXCHANGE POLICYONLYBATTERYPACKS takes great care to make sure that you are satisfied with your product.
ONLYBATTERYPACKS guarantees that your products will be in complete working order upon arrival.
ONLYBATTERYPACKS will refund any purchase within 30 days.
Before returning make sure to contact us to discuss your return. Unauthorized returns will not be accepted.
The following must be included with your return
1) Return authorization number- RMA(YOUR ORDER NUMBER)
2) Reason for return
3) FULL description of any issues.
Return of products that are in unused new condition are subject to a 30% restocking fee and will not include the shipping fee paid for the order. Orders that are damaged in return shipping will not be accepted. We do not accept returns of products that have been modified in any way. We carefully package your order and expect the same packaging on return shipments. We do not accept returns of non standard or special order built battery packs.
Exchanges of product will be subject to 10% restocking fees.
Return your original order including the RMA#. Place a new order and once the item is received in unused new condition we will refund your original order less 10% and shipping.
Orders that are damaged in return shipping will not be accepted. We carefully package your order and expect the same packaging on return shipments.
Always make sure to make sure there is tracking or delivery confirmation with your return.
We are not responsible for lost return shipments.
Shipping from the customer to Onlybatterypacks is at customers expense. Shipping from Onlybatterypacks back to customer for repair/replacement will be at our expence if the product was defective. When you go to your local store and drive 2 hours round trip and get home to find something broken. When you go back to the store do you ask them to replace the gas used? No. Shipping is simply a method to get items to and from and are the expense of doing internet business for all involved. Please keep this in mind. This is in part how we keep our prices low. If this sounds unfair to you then it is best you not shop here. We don't expect there to be problems but if they arise you know where we stand.